LJ Andrews and Victorious Publishing
Store Policies – Terms and Conditions of Sale
Damaged Items
If your order arrives damaged, please contact shop@ljandrews.net within ten [10] days of delivery. Be sure to include your order number and photos of the damage. We will gladly offer a full refund or a replacement at no additional cost to you.
Incorrect Address Provided
Orders are shipped to the address submitted at checkout. If an incorrect address is submitted, you must contact us within 48 hours of placing your order to request an update. If we are not contacted within that time frame, the order will be shipped to the address provided. If the package is not returned to us, we are unable to reship it but can offer a one-time 20% discount for you to reorder the items.
Incorrect Item Received
If you receive an incorrect item, please contact us within [10] days of delivery. We will provide a prepaid return shipping label so you can send the item back, and we will ship the correct replacement to you at no additional cost.
Delayed Shipping
Some items may be on backorder, which typically requires a 3–4 week turnaround time before shipping. If your order is delayed beyond this time frame, a member of our team will contact you to provide an update and may offer a discount for the inconvenience.
Personalized Books
LJ would be happy to personalize your book while signing. Please note that this will add 1-2 weeks on your shipping time and the personalized book is final sale and cannot be returned or exchanged.
Cursed Collection – Damaged Items
Items in the Cursed Collection, or damaged/less than perfect items, are final sale and ineligible to be returned or exchanged.